Your privacy and how we handle your data are of greatest priority to us here at Granada Home Improvements Ltd, so we conform to strict guidelines regarding how we gather and use your personal information.
We hope you enjoy your experience using our Granada website(s) and talking to all our staff. In the course of doing in our work, we collect certain personal details/information from you in order to allow us to properly handle your enquiry and deliver the first class service Granada is known for. Granada takes very seriously and complies fully with, the current data protection legislation, giving you the peace of mind that any details you share with us will be used in an appropriate manner.
What information do we collect?
If you enter your personal details on our website, we may ask you for your name, address, telephone numbers (mobile and/or landline) and email address.
Please note, we may monitor and record communications with you (including phone conversations, emails, text and live website text chat) for quality assurance, legal, compliance and training purposes.
Each time you visit our website (www.granadahome.com) we may collect any of the following information, using carefully selected software, built-in to the website.
Information about our website visitors:
IP (Internet Protocol) address used to connect your mobile device/computer to the internet, country in which your IP address is registered, domain name, the files you have requested, type of browser, version of browser, types of browser plug-ins and versions, operating system and platform;
Any information about your visit to the website, including URL journey through the site, times/dates of visits to the site, information regarding time spent on any individual page(s), page interaction information (such as scrolling activity, clicks etc), methods used to navigate the browser away from the page or from the website, information about web traffic, general data regarding location of the user, type of device used to brose the website, communication data and information provided when requesting any further service or provided when downloading any information from the website;
In cases where the visitor to the site is using a mobile device ie mobile phone/tablet, location data in order that we are best able to serve your enquiry at that particular time;
Information about the goods and/or services we provide to you:
Information required to deliver goods and/or services to you
Name provided for personalised products;
Information required for customer service purposes
In the event you choose to make use of any of our social media platforms to contact us or to get more information about our services, your social media profile details which you provide us which are relevant to either your enquiry or the service we carry out for you.
Granada will never disclose any of your personal information to any third party without notifying you and/or having your consent. Where you have given your consent for us to use your information in a particular way, but later change your mind, you should contact us and we will stop doing so.
Types of Cookies Used On This Site
Session cookies keep track of you the user whilst you navigate the website. These session cookies are automatically deleted from your computer/device when the browser is closed.
Persistent cookies enable this website to recognise the user each time you visit in order to improve the user experience. Persistent cookies are stored on your computer until you either choose to delete them manually using your browser, or until they pass their planned expiry date.
Use of Information for Marketing Purposes
We may collect and use your personal information for undertaking marketing by email, telephone, software applications, mail and mobile phone text SMS.
We may send you carefully selected certain marketing communications (including electronic marketing communications to existing customers) if it is in our legitimate interests to do so for marketing and business development purposes.
However, we will always obtain your consent to direct marketing communications where we are required to do so by law and if we intend to disclose your personal information to any third party for such marketing.
If you wish to stop receiving marketing communications from Granada, please email us at [email protected] at any time, alternatively you can call 0161 336 3366 during normal business hours.
Making a complaint
If you have any queries or complaints about our collection, use or storage of your personal information, or if you wish to exercise any of your rights in relation to your personal information, please contact us using the details below:
Via post to:
Granada Home Improvements Ltd
Unit 17, Denton Enterprise Centre, Pitt Street, Denton, Tameside, Greater Manchester, M34 6PT.
We will endeavour investigate and attempt to resolve any complaint or dispute which may arise regarding the use of your personal information. You can expect to receive a response to your complaint within 28 days.