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FAQs

If you have a question that’s not listed here please don’t hesitate to contact us, we’re always here to help.

  1. When do I pay for my plumbing and heating services?
  2. Can you do every part of the plumbing and heating services from start to finish?
  3. Have you got any accreditation?
  4. How long do you guarantee the job for?
  5. Who will it be that comes out to see us?
  6. Can I view work in progress?
  7. Do you hold full Public and Employers Liability Insurance?
  8. Will there be a lot of mess and disruption?
  9. Do you have a project manager who will oversee the conversion project?
  10. Do you use full-time staff or do you use subcontractors?
  11. Would we be able to come to your place of work and see how Granada Home Improvements operate?
  12. Are your employees CRB checked?
  13. Will my details be kept confidential?
  14. What else do you do?
  15. Will I be hassled by pushy salespeople once I have my quote?
  16. How soon after accepting my quotation can you start?

When do I pay for my plumbing and heating services?

We would usually take a deposit of 15% of the overall job value then, depending on the size of the job, break it down into manageable stage payments. We only ask for the final payment once you are 100% satisfied with your new room.

Can you do every part of the plumbing and heating from start to finish?

Yes, every aspect of your plumbing and heating, right from your very first phone call through to completion.

Have you got any accreditation?

Yes, we are proud members of the Federation of Master Builders (membership number 71221) and the Trading Standards-approved Buy with Confidence scheme (membership number 148).

How long do you guarantee the job for?

We provide you with a 10-year guarantee.

Who will it be that comes out to see us?

It will be either David or Craig Smith, Granada Home's Company Directors. They each have over 15 years building trade experience. We never use pushy salesmen. We will also aim to have your detailed quote out in the post within just 24 hours.

Can I view work in progress?

Yes, we have ALWAYS got work in progress. This will allow you, first-hand, to see how professional and dedicated our loft conversion teams are. Alternatively our Facebook page is constantly updated with past and current home extension pictures check it out here: http://www.facebook.com/pages/Granada-Home-Improvements/229490067181836

Do you hold full Public and Employers Liability Insurance?

Yes, our policy covers us for no less than five million pounds. A copy will be sent to you with your quotation. Policy number: DLC100042542 (with Direct Line for Business).

Will there be a lot of mess and disruption?

We take great care in keeping the mess on site to a minimum, and there will be minimal disruption.

Do you have a project manager who will oversee the plumbing and heating work?

Yes, we project-manage our work, so you can rest assured your job will go smoothly. He will liaise with you directly and regularly to make sure you get your dream job.

Do you use full-time staff or do you use subcontractors?

We do not use subcontractors full-stop. All of our lads are cards-in, time-served, tradesmen.

Would we be able to come to your place of work and see how Granada Home Improvements operate?

We would welcome you to our workplace for a cup of tea where you could meet the friendly staff who work in our offices and assist in bringing your job to fruition.

Are your employees CRB checked?

Yes, all of our staff have been CRB checked.

Will my details be kept confidential?

Absolutely. We would never share your details with any other companies. We dislike pushy cold callers just as much as you do.

What else do you do?

We provide all your domestic building solutions under one roof. Just check out the tabs over to the left to see the full range of services, from the most ambitious of home extensions to minor repair jobs.

Will I be hassled by pushy salespeople once I have my quote?

Not a chance! We do not employ any pushy salespeople. We instead prefer to speak with you honestly and truthfully and strive to earn your trust and most importantly to maintain it.

How soon after accepting my quotation can you start?

We can usually begin your plumbing and heating job within a couple of weeks of getting the green light from you. In this time we will also sign all the necessary contracts, take measurements and set your site up ready for commencement.